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Programme objectives |
Motivating Employees for Engaged Performance |
Participants will have opportunity to:
- Become aware of the importance of investing emotionally in their workforce. In exchange, employees make a similar emotional investment, pouring their “discretionary effort” into their work and delivering superior performance;
- Feel empowered to lead themselves, i.e. handle difficult and challenging situations and build their Emotional Intelligence (EQ);
- Become aware of factors which affect employee engagement and motivation;
- Learn how to motivate employees to work more productively through ‘Quality Dialogues’;
- Learn the skills of dealing with employees who don’t perform up to expectations;
- Learn how to work through employee conflict and difficult behavior.
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Develop EQ to Manage Yourself
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Participants will have opportunity to:
- Understand the framework of Emotional Intelligence; Learn to identify their emotional hijack and learn to respond rather than react ;
- Become aware of their responses to tense, frustrating situations; and explore alternative responses to such situations;
- Experience the importance of assertive behaviour in managing interpersonal effectiveness;
- Develop learning agility- the ability to absorb experience’s lessons by being attentive to negative feedback even when it hurts;
- Develop the skills of handling difficult conversations, including giving negative feedback to team members, setting boundaries, making requests, etc.
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Breaking the Time Barrier –
Getting more from yourself
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Participants will have opportunity to:
- Learn to plan time by setting priorities and developing action plans;
- Review their current working practices and determine action to enhance personal and team efficiency;
- Identify their procrastination patterns;
- Design and implement their own personal planning system;
- Design and implement new working practices for departmental planning, communication and cooperation.
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Business Excellence through Teamwork |
Participants will have opportunity to:
- Assess the health of their group in terms of functional and dysfunctional behaviour; Collectively develop definitions of a “healthy” group and an “unhealthy” group;
- synergize with each other and enhance cohesiveness and trust, working towards group vision and strategy;
- Gain increased understanding about the dynamics of conflict and dissent, understanding its potential benefits, and shape their own unique approach towards handling it productively;
- Receive specific, individual feedback to aid them in making decisions for modifying their own behaviour;
- Establish and reinforce guidelines that will govern their interactions in the course of future work together.
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Presentation and Communication Skills
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Participants will have opportunity to:
- Build confidence in making presentations through class-room practice, and overcoming speaking anxiety in meetings & presentations;
- Learn to structure a presentation (strong opening and a clear finish; use of examples, anecdotes and analogies; how to persuade and influence, etc);
- Review ground rules for making effective visual aids;
- Enhance awareness of their own and others’ non verbal and verbal communication patterns; Use postures, gestures, attire, facial expression to communicate self-confidence, purpose, energy, and respect for the audience;
- Developing skills to handle questions & answers, and a difficult audience
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Business Writing Skills 
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Participants will have opportunity to:
- Evaluate and improve writing skills through practice;
- Learn methods to organize information effectively;
- Review and integrate the principles of readability;
- Learn to match the appropriate format and style with the intended reader;
- Gain editorial skills to create professional documents.
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Conflict Management
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Participants will have opportunity to:
- Assess their conflict resolution styles;
- Identify misunderstandings in conflict situations;
- Learn how to view others objectively; to acquire skills in stating complaints and requesting change;
- Gain increased understanding about the dynamics of conflict and dissent, understand its potential benefits, and shape their own unique approach towards handling it productively;
- Identify specific organization related issues which need to be addressed, and assign action teams to resolve in three months;
- Establish and reinforce guidelines that will govern their interactions in the course of work together.
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Beyond Customer Service- Maximizing Employee Potential
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Participants will have opportunity to:
- Examine their present life and attitudes, and take responsibility for managing it, rather than laying the blame on external events;
- Understand importance of quality in personal as well as work life;
- Learn how to create a good impression with customers;
- Apply techniques for dealing with angry or upset customers;
- Learn customer complaint handling skills to turn a negative solution into a positive one.
- Develop an action plan to improve customer service skills.
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Creative Problem Solving – Getting unstuck and finding new solutions |
Participants will have opportunity to:
- Unlock their creative potential so that they stop limiting themselves and others;
- Break the habit of self-imposed imaginary boundaries and other blocks to creativity;
- Increase sensitivity to problems and view them as opportunities and challenges;
- Apply problem solving and idea generation techniques for solving day-to-day problems;
- Develop an effective action plan for implementing creative solutions.
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| People Management Skills for New Managers
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Participants will have opportunity to:
- Become aware of the basic concepts of motivation, and be able to apply it to team members;
- Develop skills to influence people to improve performance, and understand the power of providing positive reinforcement;
- Practice giving constructive performance feedback and coaching where required;
- Demonstrate the value of goal setting for task achievement and self motivation;
- Understand the importance of planning a task and getting it executed with the help of team-members.
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