Programme objectives
Motivating Employees for Engaged PerformanceMotivating Employees for Engaged Performance Participants will have opportunity to:

  • Become aware of the importance of investing emotionally in their workforce. In exchange, employees make a similar emotional investment, pouring their “discretionary effort” into their work and delivering superior performance;
  • Feel empowered to lead themselves, i.e. handle difficult and challenging situations and build their Emotional Intelligence (EQ);
  • Become aware of factors which affect employee engagement and motivation;
  • Learn how to motivate employees to work more productively through ‘Quality Dialogues’;
  • Learn the skills of dealing with employees who don’t perform up to expectations;
  • Learn how to work through employee conflict and difficult behavior.
Develop EQ to Manage Yourself

Develop EQ to Manage Yourself

Participants will have opportunity to: 

  • Understand the framework of Emotional Intelligence; Learn to identify their emotional hijack and learn to respond rather than react ;
  • Become aware of their responses to tense, frustrating situations; and explore alternative responses to such situations;
  • Experience the importance of assertive behaviour in managing interpersonal effectiveness;
  • Develop learning agility- the ability to absorb experience’s lessons by being attentive to negative feedback even when it hurts;
  • Develop the skills of handling difficult conversations, including giving negative feedback to team members, setting boundaries, making requests, etc.
Breaking the Time Barrier –
Getting more from yourself
Participants will have opportunity to: 

  • Learn to plan time by setting priorities and developing action plans;
  • Review their current working practices and determine action to enhance personal and team efficiency;
  • Identify their procrastination patterns;
  • Design and implement their own personal planning system;
  • Design and implement new working practices for departmental planning, communication and cooperation.
Business Excellence through TeamworkBusiness Excellence Through Teamwork Participants will have opportunity to: 

  • Assess the health of their group in terms of functional and dysfunctional behaviour; Collectively develop definitions of a “healthy” group and an “unhealthy” group;
  • synergize with each other and enhance cohesiveness and trust, working towards group vision and strategy;
  • Gain increased understanding about the dynamics of conflict and dissent, understanding its potential benefits, and shape their own unique approach towards handling it productively;
  • Receive specific, individual feedback to aid them in making decisions for modifying their own behaviour;
  • Establish and reinforce guidelines that will govern their interactions in the course of future work together.
Presentation and Communication Skills

Participants will have opportunity to: 

  • Build confidence in making presentations through class-room practice, and overcoming speaking anxiety in meetings & presentations;
  • Learn to structure a presentation (strong opening and a clear finish; use of examples, anecdotes and analogies; how to persuade and influence, etc);
  • Review ground rules for making effective visual aids;
  • Enhance awareness of their own and others’ non verbal and verbal communication patterns; Use postures, gestures, attire, facial expression to communicate self-confidence, purpose, energy, and respect for the audience;
  • Developing skills to handle questions & answers, and a difficult audience
Business Writing Skills

 

 

Participants will have opportunity to:

  • Evaluate and improve writing skills through practice;
  • Learn methods to organize information effectively;
  • Review and integrate the principles of readability;
  • Learn to match the appropriate format and style with the intended reader;
  • Gain editorial skills to create professional documents.
Conflict Management

Beyond Customer Service- Maximizing Employee Potential

Participants will have opportunity to:

  • Assess their conflict resolution styles;
  • Identify misunderstandings in conflict situations;
  • Learn how to view others objectively; to acquire skills in stating complaints and requesting change;
  • Gain increased understanding about the dynamics of conflict and dissent, understand its potential benefits, and shape their own unique approach towards handling it productively;
  • Identify specific organization related issues which need to be addressed, and assign action teams to resolve in three months;
  • Establish and reinforce guidelines that will govern their interactions in the course of work together.
Beyond Customer Service- Maximizing Employee Potential

Beyond Customer Service- Maximizing Employee Potential

Participants will have opportunity to:

  • Examine their present life and attitudes, and take responsibility for managing it, rather than laying the blame on external events;
  • Understand importance of quality in personal as well as work life;
  • Learn how to create a good impression with customers;
  • Apply techniques for dealing with angry or upset customers;
  • Learn customer complaint handling skills to turn a negative solution into a positive one.
  • Develop an action plan to improve customer service skills.
Creative Problem Solving – Getting unstuck and finding new solutionsCreative Problem Solving - Getting unstuck and finding new solutions Participants will have opportunity to:

  • Unlock their creative potential so that they stop limiting themselves and others;
  • Break the habit of self-imposed imaginary boundaries and other blocks to creativity;
  • Increase sensitivity to problems and view them as opportunities and challenges;
  • Apply problem solving and idea generation techniques for solving day-to-day problems;
  • Develop an effective action plan for implementing creative solutions.
People Management Skills for New Managers

People Management Skills for New Managers

Participants will have opportunity to:

  • Become aware of the basic concepts of motivation, and be able to apply it to team members;
  • Develop skills to influence people to improve performance, and understand the power of providing positive reinforcement;
  • Practice giving constructive performance feedback and coaching where required;
  • Demonstrate the value of goal setting for task achievement and self motivation;
  • Understand the importance of planning a task and getting it executed with the help of team-members.

 


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